How can we help?

Good news: we offer free shipping to the Netherlands and Belgium. All orders are also shipped with insurance, so your package arrives safely.

We process orders as quickly as possible. In most cases, your order will be shipped within 1 business day. Delivery within the Netherlands and Belgium usually takes 1–3 business days (depending on the carrier and volume).

Yes. As soon as your order has been shipped, you will receive a Track & Trace link by email, so you can follow your package step by step.

At the moment, we focus on shipping within the Netherlands and Belgium. Would you like to have your order delivered to another country? Please contact us at klantenservice@jackmend.com, and we will be happy to look into the possibilities.

If you are not at home, the carrier will usually try again or take the package to a nearby pickup point. You will be notified about this via Track & Trace.

Yes. We ship in neutral, sturdy packaging so that the contents are not immediately recognizable.

You can pay with iDEAL, credit card, PayPal and Klarna. With Klarna, you pay later – receive your product first, try it out, and only pay afterwards.

Yes. Payments are processed through secure payment providers and our checkout is encrypted (SSL). We do not store your payment details.

That is possible as long as your order has not yet been processed/shipped. Send an email as soon as possible to klantenservice@jackmend.com with your order number, and we will see what can still be done.

After placing your order, you will automatically receive an order confirmation by email. Do you need a (VAT) invoice? Send us your order number and billing details, and we will be happy to help.

Yes. Enter your company details at checkout. Would you like an invoice with company details? Email us your order number and the correct details.

You have 30 days to change your mind from the date you receive your order. Not satisfied? You can return the product unused and in its original packaging for a full refund.

Send us a message via klantenservice@jackmend.com with your order number and the reason for the return. We will then send you the return instructions.

If something has gone wrong (incorrect/defective item), we will, of course, resolve this free of charge. For a standard return, return shipping costs may be at your own expense. Please contact us, and we will provide you with exact instructions.

As soon as your return has been received and inspected, we will refund the amount using the same payment method. This usually takes a few business days (depending on your bank/payment provider).

That is, of course, not our intention. Please contact us immediately via klantenservice@jackmend.com and attach photos if possible. We will find a suitable solution right away.

All JACKMEND products come with a 2-year manufacturer's warranty. This covers manufacturing defects and faults that occur during normal use. In addition, we offer a 30-day money-back guarantee.

You can try the product at home. Still not satisfied? Contact us within 30 days of receipt to start your return.

Our products are designed for intensive use and durability. Not sure if a product is right for your situation? Feel free to email us, and we’ll advise you.

You can often find instructions on the product page. Not sure what to do? Contact us at klantenservice@jackmend.com, and we'll send you the right information.

Our team is happy to help. Send a message with your order number and your question to klantenservice@jackmend.com (with photos/video if applicable), and we will respond as soon as possible.