Privacy Policy

Privacy Policy jackmend.com

About our privacy policy

jackmend.com cares deeply about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services made available on it by jackmend.com. The effective date for these terms is 20/05/2021; upon publication of a new version, all previous versions will cease to be valid. This privacy policy describes what data about you we collect, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us. If you have questions about our privacy policy, you can contact our privacy contact person; you will find their contact details at the end of our privacy policy.

About data processing
Below you can read how we process your data, where we (have it) stored, what security techniques we use, and who has access to the data.

When you visit jackmend.com , jackmend.com may place one or more cookies on your device. jackmend.com places cookies to improve the quality of the products and services, including storing your preferences to optimize your search results. jackmend.com shares this data with advertising partners such as Facebook, Google & Adroll.com.

Webshop software

Shopify
Our webshop is developed using software from Shopify. Personal data that you make available to us for the purpose of our services is shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Shopify is obliged under the agreement we have concluded with them to take appropriate security measures. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.

Web hosting
Shopify
We use web hosting and email services from Shopify. Shopify processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Shopify has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Shopify is obliged under the confidentiality agreement. Email and mailing lists

Klaviyo
We send our email newsletters with Klaviyo. Klaviyo will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is securely stored by Klaviyo . Klaviyo uses cookies and other internet technologies that make it possible to see whether emails are opened and read. Klaviyo reserves the right to use your data to further improve the services and, in that context, to share information with third parties.

Outlook
We use the services of Outlook for our regular business email. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Outlook has no access to our mailbox, and we treat all our email correspondence confidentially.

Newsletter

If you register for our newsletter, we use the data required for this purpose or separately provided by you to regularly send you our email newsletter based on your consent, in accordance with Art. 6(1) lit. a GDPR. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link included in the newsletter for this purpose. After unsubscribing, we will delete your email address, unless you have expressly consented to the continued use of your data or we reserve the right to continue using data, which is legally permitted and about which we inform you in this statement.

Payment processors

Mollie
To handle (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, and city details, as well as your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the
services and, in that context, to share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not keep your data longer than is permitted under statutory retention periods.

Shipping and logistics

DHL
If you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DHL to carry out the deliveries. For this purpose, it is necessary that we share your name, address, and city details with DHL. DHL uses this data only for the purpose of fulfilling the agreement. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.

Invoicing and accounting
E-Boekhouden & Exact Online
To keep our administration and accounting up to date, we use the services of E-Boekhouden & Exact Online. We share your name, address, and city details, as well as details regarding your order. This data is used for administering sales invoices. Your personal data is transmitted and stored securely. E-Boekhouden & Exact Online is obliged to maintain confidentiality and will treat your data confidentially. E-Boekhouden & Exact Online does not use your personal data for any purposes other than those described above.

General purpose of processing
We use your data exclusively for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time—other than at your request—we will explicitly ask for your permission. Your data is not shared with third parties, except to fulfill accounting and other administrative obligations. All these third parties are bound by confidentiality under the agreement between them and us, or by an oath or legal obligation.

Automatically collected data
Data that is automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations
In certain cases, jackmend.com may be required by law to share your data in connection with a government tax or criminal investigation. In such a case, we will be forced to share your data, but we will oppose it to the extent possible under the law.

Retention periods
We retain your data as long as you are our client. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret it as a request for erasure. Under applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable retention period lasts. However, employees will no longer have access to your client profile and the documents we have created in connection with your assignment.

Your rights
Under applicable Dutch and European law, you as a data subject have certain rights regarding the personal data processed by or on behalf of us. We explain below what these rights are and how you can exercise them. In principle, to prevent misuse, we only send extracts and copies of your data to your already known email address. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to verify your identity. We keep a record of completed requests; in the event of a request for erasure, we process anonymized data. You will receive all extracts and copies of data in the machine-readable data format we use within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data improperly.

Right of access
You always have the right to access the data that we (have) process and that relates to you or can be traced back to you. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send a copy of all data to your known email address, along with an overview of the processors who hold this data, stating the category under which we have stored this data.

Right to rectification
You always have the right to have the data that we (have) process and that relates to you or can be traced back to you corrected. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to your known email address that the data has been corrected.

Right to restriction of processing
You always have the right to restrict the processing of the data that we (have) process and that relates to you or can be traced back to you. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send a confirmation to your known email address that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to have the data that we (have) process and that relates to you or can be traced back to you transferred to another party. You can make a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send extracts or copies of all data about you that we have processed, or that other processors or third parties have processed on our behalf, to your known email address. In such a case, we will probably no longer be able to continue the services, because the secure linking of data files can no longer be guaranteed.

Right of objection and other rights
In certain cases, you have the right to object to the processing of your personal data by or on behalf of jackmend.com. If you object, we will immediately stop processing the data while awaiting the handling of your objection. If your objection is well-founded, we will make extracts and/or copies of the data that we (have) process available to you and then permanently stop processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact person.

Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service.
We use this service to monitor and receive reports on how visitors use the website.
This processor may be obliged under applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.

Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right at all times to change our privacy policy. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way we process already collected data about you, we will inform you by email.